FAQ

 

SNL Technology Overview

 

Attending a Meeting / Event

 

Purchase SNL

 

Invitation User Guide

 

Audience User Guide

 

Moderator User Guide

 

SNL Security

 

Billing Questions

 

Bellow is the list of answers

 


What is SNL?

Virtual Town Hall is modeled after town hall meetings with moderator controlled settings. It allows gathering of small and large number of audience. SNL is a Web Conferencing platform that allows you to conduct online meetings rather than timely travel and expense. It's the simplest and most cost-effective method to hold online meetings.


What can I do with SNL?

  1. Extend your premier shows with SNL.
  2. Build your own brand.
  3. Conduct Focus group presentations.
  4. Show your PowerPoint, PDF File, Excel and Word files.
  5. Interact with customers, colleagues & staff
  6. Manage hosted services via SSL 1024 Encryption through Cloud or Closed computing.
  7. Join meetings on different proximity.
  8. Stay more productive and save time & money


How is SNL different from other online video conferencing websites?

SNL is made by NetStairs team of European engineers. Unlike many other sites with claims, SNL is founded on simplicity and security. SNL core engineering founded on NetStairs SNL platform provides key differentiations. Beneath its hood, we have built features that will provide scalable stability. For example if power outage occurs or moderator attempts to leave (voluntarily or involuntarily) the meeting hall, the SNL platform keep the meeting hall intact. We also stripped text messaging, VoIP and video into three channels in order to ensure continuity of the audience participation even where last mile ISP may drop signals through data card small bandwidth, Wi-Fi frequency signal drop, and other settings they implement for their managed traffic. It is also firewall friendly. These are just a few hints of SNL difference. In short if you demand to drive “Porsche” then SNL is your choice. When it comes to user interface, the All-In-One requires no download, no 3rd party call to VoIP center, and no desktop sharing. For large audience you may use our HD quality video broadcast, presentation panel, and it’s Asset Manager.


What is the difference between users: Audience, Moderator, and Owner?

Audience is invited much like town hall gathering. They attentively listen to your presentation and broadcast. Moderator is the one who controls the meeting hall. She/he could upload presentation material, broadcast video, make the presentations, answer questions, and even boot out unwanted party. Moderator could also set a private passkey for each meeting, thus sharing business intelligence only with select attendees who have been given the access key. Owner is the one user who owns the Virtual Town Hall. An owner may have multiple meeting halls with various numbers of connections assigned to different moderators. You can find detailed User Guides for all 3 types of users on this page.


How many people can I have in my meeting hall?

The number of connections can be anywhere from 10 to 100,000 of connections. We have the required settings to accommodate meeting halls with a number of connections even larger than 100K. Enterprise clients seek from 10,000 to 500,000 connections.


Do I need a SNL account to attend a meeting?

Yes. Create your own account. Simply visit: Sign-Up Sign in with your username and password: Log-In Go to Town Halls – click on the Town Hall you were invited to – select the Meeting Hall specified in the invitation – Allow your webcam and microphone – Wear a headset to reduce echo noise - You’re In!


What are the system requirements for attending a meeting?

Internet Browser (IE 7.0 or higher, Firefox 3.0 or higher, and Safari) 512Kbps recommended bandwidth. Webcam, microphone and headset for cancellation of noise due to speakers.


I am a Mac user. Could I join a meeting on SNL?

Yes. When you enter SNL for the first time you would have to activate your webcam. This is only required for the first time use, when revisiting the website you will be simply prompted if your camera is in use. Click OK. Mac OSX - Web Camera support - To activate your webcam; move your mouse in the area right beneath your name while in the room. Hold "Control" key and click on your mouse. A drop down menu appears. Select "Settings". Choose the USB Video option – (Generally, it is located as the LAST item on the list of webcams in the Flash settings window) - Webcam (icon). Use pull down menu and assign it to Adobe's Flash web cam.


How much does it cost?

Pricing is based on the required number of simultaneous connections. Depending on the sequence and frequency of use, we have established a host of flexible and affordable pricing model suitable for corporate, enterprise and closed services. SLA also delivers a significant factor that is based on 1.5, 3.00, and 5.00Mbps per connection. The pricing also follows event base plans, monthly subscription, and even private white label settings with your own DNS. To learn more, Meet Me @ SNL and let’s discuss your needs and pricing while you will have a firsthand demonstration experience.


How do I send out invitations to an event, meeting?

Much popular event management software offers a host of solutions. For example, take a look at Constant Contact or CVENT. Most companies have or use Sales Force or other in-house or 3rd party CRM (Customer Relations Management) programs. At this moment we do not offer any invitation manager. However, we can provide you with Cybermercial video email services (www.cybermercial.ro)


What are system requirements for Audience to attend a meeting?

You may print or view the following document, which contains step by step instructions for the audience members: Audience Tutorial.


How do I join an online meeting?

There are two ways to attend a meeting:

Through several simple clicks by visiting Town Hall after your login.

Shortcut - direct link to the meeting hall - supplied by your moderator. Simply follow the link type in your username and password and you’re in the meeting hall.

Here is an example to direct meeting hall: California Meeting Hall


How do I change my password?

Login to change or retrieve your password: Change password Enter your email address. You will receive an email notification with instructions to change your password.